Job title: Telephone Business Development Manager (BTL & Bridging)
Job type: Permanent
Emp type: Full-time
Industry: Financial Services
Salary type: Annual
Salary: GBP £35,000.00
Location: Watford, UK
Job published: 28/06/2024
Job ID: 32165
Contact name: Imogen Hale
Phone number: +447718482115
Contact email:

Job Description


Telephone Business Development Manager (Buy to Let & Bridging)


📍 Location: Watford

💰 Salary: Up to £35,000 + generous quarterly commission scheme!

🏢 Job Type: Full Time, Permanent & Office Based


The role:

As a Telephone Business Development Manager, youll be responsible for creating, managing & developing relationships through proactive telephone contact with a number of intermediaries within your allocated region based on postcode allocation.

The role involves working collaboratively with a field based Business Development Manager to hit Buy to Let and Bridging regional targets and is focused on promoting our client to new and lapsed businesses as well as handling key account management.


Your responsibilities will be:

  • To create, manage and develop relationships with introducers to achieve new business targets.
  • To have expert knowledge of our clients Buy to Let and Bridging products, criteria, process and USPs to be able to assess enquiries, produce terms and progress these into applications within SLAs.
  • To work alongside the regional field BDM to manage intermediaries within the region and to maximise sales opportunities.
  • Speaking to our introducers and handling new business enquiries.
  • Ensuring that any reports and our clients CRM system is kept up to date, accurately recording activities and discussions.
  • To ensure our clients products stay front of mind and that all intermediaries are updated about new products & features.
  • To learn & master our clients products & criteria.
  • Staying up to date on competition (e.g products, criteria, etc) which is essential to the role.
  • Maintaining knowledge of general market as applicable/where enables and/or impacts sales e.g. basic mortgage definitions, current mortgage market trends/news.


Key tasks include:

  • Proactively calling new/existing/lapsed intermediaries to engage them with our clients BTL & Bridging products.
  • Carry out thorough fact finding with the intermediary to assess the size of the opportunity and identify appropriate firms to work with the field BDM.
  • Booking meetings with intermediaries via teams to present our BTL & Bridging proposition and our USPs.
  • Assessing enquiries via telephone and email and identifying sales opportunities, developing expertise in deal structuring in order to produce terms/quotes.
  • Understanding and being able to articulate product features and benefits across both BTL & Bridging products including but not limited to, products available, rate/fee options, loan calculations.
  • Following up on terms issued (bridging) and deals agreed (BTL) within SLA in order to progress them into applications, handling objections in order to win the deal.
  • Making introductions to new firms registering via broker support, ensuring they are aware of key contacts for enquiries/support in that region.
  • Keep intermediaries informed on changes to our BTL & Bridging products, including but not limited to criteria, pricing, processes via telephone or email.
  • Supporting field BDMs with firms when they are on the road/in appointments to ensure our excellent service proposition is not affected.
  • Ensuring all activity is logged in Hubspot (our clients CRM.)


The requirements:

  • Have the ability to multi-task to ensure SLAs are met.
  • The confidence to pursue leads and overcome objections.
  • Call handling, listening and influencing skills.
  • You have the ability to analyse & present complex information in a clear, relevant and interesting way.


What does the ideal candidate look like?


  • Previous knowledge within a sales role is highly desired. Bonus points if you can demonstrate your ability to hit targets consistently.
  • Knowledge of bridging finance and/or buy to let finance is preferred.
  • You must be PC literate, with a good knowledge of Outlook, Word, Excel and Powerpoint.


  • A generous quarterly commission scheme.
  • Private medical healthcare (Vitality) & Bupa dental care (free eye tests too! )
  • Annual leave purchase scheme.
  • Extra half day off for your birthday every year
  • Death in service (Legal & General)
  • Interest free season ticket loan
  • Citi Park Interest free season pass loan.
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